I am pretty good when it comes to customer service but...golly, there are some crazy patients. I had to tell a patient's wife that I was not going to argue with her about what was going on with their insurance. I'm trying to help them cut cost. I don't think they realize just how much an orthovisc injection costs. Not only do you have the cost of the injection, there is also the cost of giving the injection. That is almost $1000, if not more.
Goodness gracious. What a headache! I spoke with them before. The insurance is telling us the same thing in different ways and you know what. If you gotta complain, complain to your insurance because they denied it. Unfortunately, we are limited by what the insurance will allow us to do to you and if you want to pay out of pocket, fine. Just don't expect it to be covered by insurance and don't say I didn't warn you because I did.
I'm just glad that tomorrow is Friday and it is pay day Friday at that.
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